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Connection issues

“SF Connected” shows red or disconnected.
  1. Check your Salesforce session hasn’t expired.
  2. Verify the OAuth configuration in Salesforce.
  3. Re-authenticate through Dashboard → Connections.
  4. Check network connectivity.

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Metadata sync issues

Sync fails or shows 0 components.
  1. Verify the Salesforce connection is active (green indicator).
  2. Try running a new sync.
  3. Check the user’s permissions in Salesforce (API access is required).
  4. Contact support if it persists.
Sync is stuck “Loading in progress.”
  1. Check the project activity and wait while the current sync is still running.
  2. Refresh the page and check the Metadata tab.
  3. Start a new sync only after the current run has failed or stopped.

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AI client issues

AI says “No metadata loaded.”
  1. Go to Dashboard → Metadata.
  2. Check the sync completed successfully.
  3. Run a sync if the count is 0.
  4. Confirm the AI client is connected to ApexGenius and retry the request.
Generic responses. Make sure metadata is loaded, name the intended project, be more specific, and reference component names directly.
The legacy web chat is retired.Use the ApexGenius web workspace to manage connections, projects, metadata, files, activity, and settings. Ask questions and run tools from a connected AI client.

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MCP issues

See the MCP setup guide. Its troubleshooting section covers missing tools and browser authorization. For account gating, check Settings → Billing in the ApexGenius workspace.
Last modified on August 28, 2026