Confirm your current access
Sign in at apexgenius.ai, then open Settings → Billing. That account view is the source of truth for:- whether the organization is active or gated
- the projects, members, and connectors available to it
- any account-specific usage or commercial terms
- the next action required to activate or restore access
When access is gated
An account that is not entitled to a requested operation receives an access response instead of a successful tool result. Open Settings → Billing for the current account state and follow the action shown there. If the state appears wrong, contact support@apexgenius.ai. Do not rely on a cached AI-client error as the final account status. Reconnect or retry after the workspace confirms that access is active.Workspace availability
The web workspace manages organizations, projects, connections, metadata, staged files, activity, and settings. The legacy in-app chat is retired. Some managed workspace capabilities can require separate approval, so use the access controls shown in your account or contact support.Other limits still apply.Your Salesforce permissions, AI-client policies, upstream provider limits, and enabled ApexGenius tools remain effective even when the organization is active.